Canadian Hearing Society
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Getting a Hearing Aid

If you need a hearing aid for the first time or want to replace one you already have, our experienced audiologists will make sure you find the one that’s right for your hearing loss and your budget.

What we offer

Hearing aid evaluations, services and sales are offered at locations across Ontario. This evaluation is designed to be a convenient and easy way to learn about your hearing loss and what related products and services are available to you.

During a hearing aid evaluation, one of our audiologists will:

  • Test your hearing
  • Evaluate your communication needs
  • Recommend and prescribe a hearing aid from a wide selection of manufacturers
  • Order the one that’s best for you
  • Ensure it fits properly
  • Teach you how to use it
  • Answer all your questions
  • Refer you to other specialized services at CHS

We also offer:

  • Hearing aid maintenance and repair
  • Hearing aid batteries and maintenance products
  • Custom-made musician’s plugs, swim plugs and noise protection

How to book a hearing aid evaluation

To book a hearing test, or if you’ve already had a hearing test and want to book a hearing aid evaluation, call or email one of our CHS locations. You can also contact us to purchase a hearing aid, have your hearing aid serviced, or for more information.

Learn more: 

What to do before your appointment
What to expect at your appointment
Ordering a hearing aid
Hearing aid fitting and orientation
Follow-up visits
Annual check-up
Hearing aid maintenance and repairs
Funding for hearing aid purchases
Sound Rewards
Referral information for physicians

What to do before your appointment

Before you go to your evaluation:

  1. Do your homework – get as much basic knowledge about hearing aids as possible.
  2. Make a list – outline the key priorities you want addressed by your audiologist.
  3. Check your coverage – find out if your health insurance offers hearing aid coverage.

What to expect at your appointment

At your hearing aid evaluation an audiologist will:

  • Review your hearing test (audiogram) in detail and answer any questions about your overall communication ability
  • Explain how hearing aids work and how they can improve your hearing and communication
  • Discuss the benefits and limitations of hearing aids and communication devices so you can make an informed decision about the option that’s best for you
  • Ask questions about your lifestyle, activity level, communication goals and the type of listening situations you need help in
  • Discuss the variety of hearing aid technologies that match your unique needs and budget
  • Describe hearing aid styles, models, cosmetic preferences and technical characteristics
  • Prescribe the hearing aid that’s best for you from the product lines offered by all major hearing aid manufacturers

Ordering a hearing aid

If you decide to order a hearing aid after your evaluation we will:

  • Usually take an impression of your ear (or both ears if you need two hearing aids)
  • Discuss the cost of the hearing aid and help determine if you are eligible for government funding
  • Place your order with the manufacturer

When your new hearing aid arrives, you’ll come back to have it fitted to your ear, learn how to use it and have it assessed to make sure it’s meeting your needs. Learn more about hearing aids and hearing aid brands.

Hearing aid fitting and orientation

At your hearing aid fitting, our audiologist will take all the time you need to make sure you:

  • Understand how to best use your hearing aid
  • Know how to clean and maintain it
  • Are comfortable with the sound quality
  • Gain a realistic understanding of potential benefits and limitations
  • Ensure it’s meeting your amplification needs

With reasonable dispensing fees, a 90 -day trial period on all hearing aids, and a home visitation program for adults over age 55, we’re ready to assist you in being a successful hearing aid user.

Follow-up visits

During the -90-day trial period, we strongly recommend you return for follow-up visits to let us know how your hearing aids are performing and to see if any adjustments, fine-tuning or counselling and education are necessary. We can also discuss other CHS services that might enhance your hearing aid experience.

Annual check-up

We recommend you return to CHS for an annual hearing test and hearing aid check-up. Regular visits help monitor your hearing loss, assess the effectiveness of your hearing aid, and provide strategies for overcoming any challenges you may encounter.

Hearing aid maintenance and repairs

Most hearing aids at CHS come with a three-year warranty. If your hearing aid needs servicing or repair, we are equipped to resolve a variety of maintenance issues. If we’re unable to repair your hearing aid on-site, we’ll work with the manufacturer to resolve your issue efficiently and affordably.

Clients who purchase hearing aids at CHS are eligible for our Sound Rewards and can receive savings on hearing aid services, batteries, repairs and communication devices.

Clients who purchased their hearing aids from another hearing aid provider can purchase a one-year Sound Umbrella Protection Plan membership from us, renewable each year, offering savings on batteries, services, repairs and maintenance. Just come in for a hearing test, let us assess your current hearing aids and we’ll be ready to bring you under the CHS Umbrella.

Funding for hearing aid purchases

The CHS Hearing Healthcare team is knowledgeable about the funding available for hearing aids and communication devices through various Ontario and federal programs. We can help identify if you are eligible for funding and walk you through any application process that may be necessary.

Learn more about funding and financial resources for hearing aids.

Referral information for physicians

Learn more about referring a patient to CHS.

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